Hangzhou Internet Court Helps Women Solve Online Shopping Disputes

 June 20, 2019

Apart from shopping at bricks and mortar stores, women have shown their penchant for shopping overseas on the Internet. As online shopping and Internet entrepreneurship have gained momentum, Internet-related disputes have become inevitable.

The Hangzhou Internet Court, located in Hangzhou, capital of East China's Zhejiang Province and China's e-commerce hub, released a group of female-related judicial big data, providing a clue of how women have been involved in online trials.

According to statistics, since the court began its pilot operation on May 1, 2017, it had handled a total of 16,670 cases till February 28, 2019, including 6,157 cases involving female parties, accounting for 36.9 percent of the total.

The court heard its first case on August 18, 2017. It was about a female writer appealing a company's infringement of online information dissemination rights.

"To some extent, women show a higher acceptance of innovative judicial services than that of men," said Du Qian, president of the court.

Online shopping and online financial borrowing disputes accounted for a high proportion of the Internet-related cases that involve women.

In cases with female plaintiffs, Internet-service contract disputes and online-shopping contract disputes accounted for 36.6 percent, while network-product liability disputes accounted for 31.4 percent.

Among the products favored by female shoppers, beauty products and jewelry are two categories of high disputes on the internet, accounting for 30.3 percent and 18.2 percent respectively.

In addition, the proportion of cases involving maternal and child toys, bags and suitcases, and clothing were 14.1 percent, 8.4 percent, and 7.9 percent respectively.

The data also showed that online financial loan and small-loan contract disputes accounted for 46.1 percent of the cases with female defendants, with Internet-product liability disputes at 29.5 percent and Internet-service and online-shopping contract disputes at 12.6 percent.

Women under 30 accounted for the majority in online financial loan and small loan contract disputes. As most of them are college students or are new to the workplace, they are more inclined to make purchases through online loans.

The data showed a large age span of women involved in Internet cases, with the majority under 30, among whom plaintiffs and defendants were 77.2 percent and 79.5 percent respectively.

Geographically, the provinces and municipalities with developed Internet economies had more Internet-related disputes with female plaintiffs and defendants.

China's Zhejiang Province, Jiangsu Province, Guangdong Province and Beijing ranked as the top four regions with 1,085,455,166, and 129 cases respectively involving female plaintiffs.

The number of online cases with female defendants was 476 in Zhejiang Province, 424 in Guangdong Province, 136 in Jiangsu Province and 111 in Shandong Province.

The e-commerce has developed rapidly and vigorously and consumers have a higher awareness of rights protection in these regions.


(Source: China Women's News/ Translated and edited by Women of China)


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