The All-China Women's Federation (ACWF) recently awarded the honorary title of National Civilized Women's Post to female employees of a Beijing transport services hotline.
The hotline was started in 2014 and now has a team including 16 women with an average age of 22.
Operators provide local residents with round-the-clock services to answer questions and provide assistance.
In winter 2015, heavy snow struck the city. All members of the team volunteered to work overtime so as to offer timely help for those caught in the weather. At the peak, every operator had to answer over 200 calls a day.
Staff record each caller's concern and refer it to relevant departments.
One evening close to the 2016 Spring Festival, a senior citizen called the hotline to say he was in a rush to get to the airport before 4 a.m. but no taxis were available.
Hearing the news, the operator contacted the traffic management department and found a taxi operator to get him a car.
The service hotline has also become an important communication platform between government officials and local residents.
Residents can call the hotline to express their opinions about the city management policies.
Thanks to the information collected by these operators, the vehicle license plate lottery system which is aimed to curb traffic has been revised four times to better serve the people.
(Source: Women Voice/Translated and edited by Women of China)
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