More Women Provide Customer Support Through Online Cloud Services

February 11, 2018
Editor: Su Yilin

Alibaba's cloud computing services can provide suitable jobs for female graduates as well as laid-off workers, according to advice from the All-China Women's Federation (ACWF).

Many women have already got involved, and have found jobs in online customer support or by offering after-sale services for different online stores.

"I majored in finance, but in college I didn't like to communicate with people much. I had no idea such a job could be especially suitable for me," says Li Ying, a female graduate. 

"I really enjoy this experience, because it allows me to stay at home and choose the working time freely." Li explains.

With just a computer, a mouse and a network connection, more women can make a living at home by using their fingers and brains.

Alibaba's cloud services do not restrict one's place of work. Employees usually work at home. Staff just have to pass an exam concerning customer service. 

"Now I can earn nearly 5,000 yuan (U.S.$ 795) per month, and I am satisfied with the income. I believe I will make more money in the future," Li adds.

Cai Ling, who is now a mother working part-time for cloud services, says that she can earn about 2,500 yuan (U.S.$ 397) per month.

"Cloud services require staff to persist in studying and both Li Ying and Cai Ling are doing a great job," says an official in charge of the Cloud customer service training program from Xihe Women's Federation, northwest China's Gansu Province.

Recently, relevant departments in Xihe County have implemented a program whereby 100 female students were trained as part of the first stage.

"This project is outstanding. It fits the needs of those who have some knowledge of computers, such as unemployed college students and laid-off workers," says Liu Fanglian, chairwoman of Xihe Women's Federation.

(Source: China Women's News/Translated and edited by Women of China)

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